Terms and Conditions

Terms

Sitges Hills Villas (www.sitgeshillsvillas.com) is operated by Oliver’s Travels Ltd, a UK-based specialist in holiday accommodation. As such, the following Terms and Conditions apply to all bookings made via the Sitges Hills Villas website. These are the standard Agency Terms and Conditions of Oliver’s Travels Ltd, which acts as an agent on behalf of property owners for accommodation-only bookings.

Except where otherwise specified, we Oliver’s Travels Ltd with office address at Unit 1.01, Chester House, Kennington Park, 1-3 Brixton Road, London, SW9 6DE (company no. 06631130) act only as an agent in respect of all ‘accommodation only’ bookings we take and/or make on your behalf.

Registered Company Address: Unit 1.01, Chester House, Kennington Park, 1-3 Brixton Road, London, SW9 6DE

We accept no liability in relation to any contract you enter into or for property you book through this website (“Property”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Property. For all ‘accommodation only’ bookings, your contract will be with the owner/supplier/principal of the Property in question (the ‘Owner’). When making your booking we will arrange for you to enter into a contract with the applicable Owner of the Property. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant Owner you contract with and you are advised to read both carefully prior to booking. The Owner’s terms and conditions may limit and/or exclude the supplier’s liability to you. Property specific terms and conditions for each Owner are listed under the relevant heading on each property advert page. By booking a property you agree to those terms and conditions.

You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All properties are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

These Agency Terms and Conditions apply to all websites operated by Oliver’s Travels Ltd, including, but not limited to, www.oliverstravels.com. The terms ‘Client’, ‘Your’ and ‘You’ refer to the person booking the property. ‘Owner’ refers to the principal, owner or representative of the property. ‘Oliver’s Travels’, “We”, “Us”, “Our” refers to Oliver’s Travels Ltd.
By making a booking, you agree that on behalf of yourself and all those named on the booking:

1. You have read these Agency Terms and Conditions and agree to be bound by them;
   b. You consent to our use of your information in accordance with our Privacy Policy and are authorised on behalf of all persons named on the booking to disclose their personal data to us, including where applicable, special categories of personal data (such as information on health conditions or disabilities and dietary requirements);
   c. You are over 25 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services; and
   d. You accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.Use of the Website
   Use of this website is subject to these Terms and Conditions and our Privacy Policy. If you do not agree to these conditions please stop using the website immediately. By accessing the site, you accept, without limitation or qualification, all the terms and conditions below.Accuracy of Information
   Every care has been taken in compiling the contents of this website. However, all information about the properties has been provided by the advertisers and reproduced by us in good faith. We will not be held liable for any errors, omissions, misunderstandings or claims arising from the advertisement or any arrangement or booking made with an advertiser.If you believe any information on the site to be inaccurate, please let us know and we will investigate and correct if necessary. However, it is your responsibility to make relevant enquiries with the owners or their agents, through the relevant link on the property page, before renting any of the properties.Any opinions, advice, statements, services, offers, or other information or content expressed on the site are those of the owners of the properties or their agents and not ours.We do not endorse or recommend any of the properties on our site. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent a property.

Please note owners reserve the right to use chlorine in salt water swimming pools in hot weather.

The ‘pool safety feature’ icon denotes properties with either a swimming pool cover, alarm or is gated/fenced.

The ‘air-con’ property icon applies to properties with either partial or full air conditioning available.

Prices
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.

Our best price guarantee expires 48 hours after your booking has been made. This is due to the dynamic nature of price fluctuations within the travel industry. We require proof of a bookable lower price for the exact dates within this timeframe to apply.

Selected properties on Oliver’s Travels use dynamic pricing, meaning the final rate is confirmed at checkout. While we strive to display accurate rates, occasional discrepancies may occur due to caching. Only the rate shown at checkout is valid, and Oliver’s Travels is not liable for any differences from previously displayed prices.

Tourist Tax
Many of our destinations charge a “tourist tax” which applies to all holidaymakers and we try to advertise this wherever possible and to the best of our knowledge. However, these charges depend entirely on the local authorities in that country and therefore may be introduced without our prior knowledge and are subject to changes beyond our control. Please note the tourist tax will be in addition to the advertised rental prices. If you require further information regarding the tourist taxes applicable to your booking, please enquire.

Booking & Payment
A non-refundable 35% deposit is required to make a booking (or full payment if booking within 12 weeks of departure). Please note some properties require a deposit greater than 35%, this will be detailed in the T&Cs tabs for concerned dwellings. If you have paid a deposit, the final balance is payable 12 weeks prior to the commencement of the holiday. Once this has been paid it is non-refundable as a cancellation would not leave the Owner with sufficient time to find a substitute booking. If full payment is not received by the balance due date, we will notify the Owner who may cancel your booking and retain all payments made by you to date.

Please note that the price for a number of properties are calculated and quoted in Euros, and that both the deposit and balance amounts shown on booking represent the sterling equivalents. Therefore, while the deposit amount is the actual amount you will be charged, the balance amount in sterling is only a guide, and will vary upwards or downwards in line with exchange rate fluctuations between the date of booking and the balance due date.

Your booking is confirmed and a contract between you and the Owner will exist when we send you confirmation on their behalf. This will usually be within 48 hours of receipt of your payment. Until the booking has been confirmed it is only a provisional booking. Your card will not be charged until you have received this confirmation. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as agent, we have no responsibility for any errors in any documentation except where an error is made by us. Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for bookings will be held by us on behalf of the Owner concerned.

Oliver’s Travels will not accept payments directly or indirectly from countries or territories that are subject to international sanctions. These include North Korea, Iran, Sudan, South Sudan, Syria, The Ukrainian Territories of Crimea, Donetsk People’s Republic, Kherson, Zaporizhzhia or Luhansk People’s Republic, Cuba, Belarus, Afghanistan, Russia, and Venezuela.

Capacity
It is a booking condition that the number of people occupying the Property may not exceed the advertised capacity, without prior written consent. Owners may terminate your booking without refund in the event you breach this condition and retain your full security deposit.

When the maximum occupancy is not booked by the Client, certain rooms may not be accessible; this is subject to the Owner’s discretion. It is best to check with us before booking if you have any queries about this.

Use of the Property
The Property is advertised as short-term holiday lets only and cannot be sublet or used for any other commercial purposes without the express written consent of the Owner. Owners may terminate your booking without refund in the event you breach this condition.

All event bookings such as weddings, parties, single sex groups, stag and hen do’s are by request only and subject to prior written agreement from the Owner. Owners may terminate your booking without refund in the event you breach this condition.

Please note that any event booking may be subject to additional charges, venue hire fees and a higher security deposit over and above the website rental rates and fees.

The use of temporary structures (e.g. marquees, tents, gazebos) is prohibited without the Owner’s prior written consent. Requests must be made in advance and may incur additional charges. Unauthorised use may result in charges, security deposit deductions, or booking termination without refund.

Self-Catered Properties
Properties listed on Oliver’s Travels are offered on a self-catered basis unless expressly stated otherwise in the individual Property description. Catering services, daily housekeeping, or any other staffed services are not included as standard and will only be provided where specifically advertised or arranged in advance with the Owner.

Heated Pool Temperatures
Please note that heated swimming pool temperatures are dependent on external weather conditions, including ambient air temperature, wind and rainfall. Maximum achievable temperature is typically 28°C. The Owner will operate the pool heating system in accordance with the facilities advertised. However, no guarantee can be given that the pool will reach or maintain any specific temperature, as this is determined by factors outside the control of both the Owner and Oliver’s Travels. No compensation, refund or other remedy will be payable where pool temperatures are impacted by prevailing or adverse weather conditions.

Reasonable Wear and Tear
Guests acknowledge that the Property is a privately owned home and that a reasonable degree of wear and tear is to be expected. While the Owner endeavours to maintain the Property to a reasonable standard, minor cosmetic imperfections, ageing or non-material issues do not constitute grounds for complaint and do not give rise to any entitlement to compensation, refund or other remedy. Only issues that materially affect the use or enjoyment of the Property should be reported to the Owner or their representative during the stay.

Electric Vehicle Charging
Electric vehicle (EV) charging is not included in the standard electricity provision. Guests must notify Oliver’s Travels in advance if they intend to charge a vehicle. The Owner may refuse permission or apply an additional charge, confirmed prior to arrival or deducted from the security deposit.

Only designated EV chargers, where available and stated in the property listing, may be used. Standard domestic sockets must not be used for charging under any circumstances. Guests must use their own charging cables and equipment. Unauthorised charging is strictly prohibited and may result in charges or termination of the booking without refund.

Pet Policy
Pets may be allowed in certain properties strictly at the Owner’s discretion and only under specific conditions. Additional fees, a higher security deposit, or other stipulations about where the dog can reside at the property may apply. To approve a pet stay, the Owner may require information about the number of pets, breed, size, and age. Any arrangements for bringing pets must be agreed upon at the time of booking. If these conditions are not met or a pet is brought without prior consent, the Owner reserves the right to refuse access or impose additional charges.

Travel Arrangements
We suggest that you do not make irreversible flight or travel arrangements until you have paid and received final confirmation of your booking as it is possible that the Property is unavailable. We will not be liable for any costs incurred if you choose to make other travel arrangements before you have received final confirmation of your booking.

Changes and Cancellations by you
Any cancellation or amendment request must be sent to us in writing, by email and will take effect on the day we receive it.

You can cancel your booking 48hrs from the moment the provisional booking is made, and the deposit will be refunded in full during this time. Please note that the 48hr cooling off period starts from the moment the provisional booking is executed either online or over the phone, and not on the payment of the deposit. A provisional booking is made when you receive an email with the subject line: “Your Booking at [Property Name]”

After that period, amendments and cancellations can only be accepted in accordance with the terms and conditions of the Owner of the Property.

Please note that in the event you wish to cancel your confirmed booking, no refunds will be given in any circumstances. All payments, including deposit and balance payments you make to us are non-refundable in any instance. This policy directly reflects the Owners’ individual policies, and you should therefore take out suitable travel insurance to cover the risks that may lead to such an eventuality. In addition you must pay us an administration fee of £25.00 per person. The 48 hour no quibble cancellation policy does not apply to bookings that start within 14 days of the booking being placed.

Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative arrangements offered by the Owner (if any) but we will have no further liability to you.

In the event the booking is cancelled by the Owner of the property and no alternative dates can be offered, a voucher, of the equivalent value of all monies paid by you as at the date of cancellation, will be issued to you to redeem against any other Oliver’s Travels holiday home. We cannot be held liable for any additional costs incurred by you (such as travel) as a result of the cancellation. We recommend that the you take out travel insurance to ensure against any losses incurred by an Owner cancellation.

Force Majeure
We cannot accept responsibility or pay compensation where the performance of our contractual obligations is prevented by or affected by events amounting to Force Majeure (Force Majeure meaning acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war) and or similar events out of our control.

Our responsibility for your booking
We solely act as an agent and payment gateway on behalf of all of the properties listed on our websites. Your contract is with the Owner and its terms and conditions apply. We accept no responsibility for the actual provision of the Property. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Property that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Complaints Procedure
Because the contract for the Property is between you and the Owner, any queries or concerns should be addressed to them. If you are dissatisfied with the cleanliness or presentation of the Property, or otherwise have a complaint whilst at the Property it should be indicated to the Owner or the Owner’s representative immediately, with accompanying photographic evidence, so that, where possible, all issues can be promptly resolved. The Owner’s contact details can be found on your confirmation of booking. If you fail to notify the Owner or the Owner’s representative of any problem or dissatisfaction prior to departure from the Property, it may affect the ability to investigate the complaint and impact the way that any complaint is handled. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

If it is not possible to resolve the dispute during your stay at the property then a complaint must be made in writing to the Owner ideally within 2 weeks of departure from the property, outlining the reasons for the complaint. If you prefer, you can send your complaint in writing, along with accompanying photographic evidence, to Oliver’s Travels ideally within 2 weeks of departure from the property. We will acknowledge receipt of your complaint within 48 hours, proceeding to conduct a thorough investigation with the Owner, responding in full within a 28-day period.

We are not responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are caused by circumstances beyond the control of the Owner.

Occasionally, wi-fi internet connection can be affected by thick walls in some of our properties, and also in particularly rural areas, for which OT has no control and takes no responsibility.

Security Deposit
All bookings are subject to a refundable security deposit to protect Owners against breakages, loss, damage, extra cleaning or unpaid local charges.

This is an extra payment or credit card authorisation to hold the property and is not included in the booking payments.

By confirming a booking with us, you authorise us to charge your credit card up to the value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement. Some Owners require their security deposit to be paid locally or in advance of arrival (you will be notified if your security deposit is payable locally or in advance).

Notwithstanding the security deposit held, you remain liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injury to the Property and/or the contents therein. We reserve the right, if instructed by the Owner, to deduct supplementary charges from the security deposit if the Property is not vacated at the stated time or in the event of any other breach of this agreement by you. You are required to leave the accommodation clean, tidy and in the same condition as on your arrival. Any extra cleaning, laundry, and/or rubbish disposal required may be charged against the security deposit.

Please note that any dispute regarding a deduction from the security deposit is to be addressed to the Owner or Owner’s representative. We, as agent, are not authorised to enter into any correspondence concerning the security deposit. Any breakages, damage or loss caused to the Property or its contents during the rental period may result in the forfeit of some or the entire security deposit.

Insurance
We strongly recommend that you take out a comprehensive travel insurance policy, which will include cancellation cover and full cover for your personal belongings as no such cover is provided by us. Accordingly, any such losses incurred remain your responsibility. The travel insurance policy should also cover you in the event of accident or illness, cost and cancellation by you, cost of assistance (including repatriation) and other expenses. We also recommend accidental damage insurance for all members of your party to cover against accidental or negligent damage to the Property and protect against loss in the event of a deduction from the security deposit.

Special requests
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but we can’t guarantee that they will be met, and we will have no liability to you if they are not.

Visa, passport and health requirements
Please note: Starting in late 2026, all citizens from outside of the European Union (from the United Kingdom, United States, Australia etc.) will be required to complete an ETIAS application prior to boarding an aircraft, sea carrier, or coach vehicle for Europe, and this includes travellers who will only be transiting through Europe en route to other destinations. Any non-EU citizen that wishes to enter Europe for over 90 days or for other purposes than those allowed under the ETIAS program will need to apply for a Schengen visa. Further details can be found by visiting https://etias.com/ and using the homepage assessment.

See the list of all countries that require ETIAS here.

Travel Update – New EU Entry/Exit System
From 12 October 2025, the EU will introduce a new Entry/Exit System (EES) for non-EU travellers. Manual passport stamping will be replaced with digital registration, so please allow extra time at borders. For more information, British travellers can check the UK Government site, while other nationalities can visit the European Commission site.

We can provide general information about the passport and visa requirements for you trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates if you are unsure of anything. Neither we nor the Owner accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please not that these requirements may change between your booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. Please check with your doctor for specific information on any health formalities and for your own specific circumstances.

Copyright
The website contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. The entire contents of the website are protected by copyright law. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material. We provide hypertext links to other sites operated by other people. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantees or representations in respect of these linked sites.

Law and Jurisdiction
These Agency Terms and Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

Privacy Policy

Last Updated: October 2025

At Oliver’s Travels, we understand the significance of your privacy and are dedicated to protecting your personal data. This privacy policy will inform you about how we collect and process your personal data in relation to the brand known as Oliver’s Travels.

Purpose of this privacy policy

Oliver’s Travels Ltd, referred to as “Oliver’s Travels,” “we,” “us,” or “our” in this privacy policy, is responsible for your personal data. Oliver’s Travels Ltd is a company incorporated in England (company number 06631130), whose registered office is at Unit 1.01, Chester House, Kennington Park, 1 -3 Brixton Road, Oval, SW9 6DE.

The purpose of this privacy policy is to outline the types of personal data we collect, how we process it, and your rights regarding your data.

We will process your personal data strictly in accordance with this privacy policy, or as otherwise communicated to you or agreed upon by you, and as permitted by data protection laws.

This website is not intended for children and we do not knowingly collect data relating to children. You must be at least 18 years old to make a booking on our website.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. If you have any questions about this privacy policy or need further information, please contact our Data Protection Officer (DPO) at the contact details provided below.

Data controller and contact details

For the purposes of data protection legislation, we are a data controller in respect of the personal data you provide us with.

We have appointed a DPO who is responsible for overseeing questions related to this privacy policy. If you have any questions about this policy, including requests to exercise your legal rights, please contact the DPO using the details below.

Contact Details:
Full name of legal entity: Oliver’s Travels Ltd
Data Protection Officer (DPO): Rory Lowe
Email address: DPO@oliverstravels.com
Postal address: Unit 1.01, Chester House, Kennington Park, 1 -3 Brixton Road, Oval, SW9 6DE
Telephone number: 0333 888 0205

Personal data we collect

We will collect, store and process information about you or other members of your party if you voluntarily provide us with such information when you use our services or make enquiries either by you or by a third party through whom you have made an enquiry or booking.

If you provide us with personal data about someone else, you must ensure you have the right to do so and that we can collect, use, and disclose this information as outlined in our Privacy Policy without needing further consent. You must also inform the individual about the details in this Privacy Policy, including our identity, contact information, data collection and use practices, disclosure practices, their rights to access and complain about their data, and any consequences of not providing the data.

The types of information we may obtain include:

• Identity and Contact Data – name, username or similar identifier, title, address, date of birth, place of birth, passport number, gender, email address, telephone number
• Financial Data – credit/debit card information (including card number, cardholder name, expiry date), bank account details and details about payments to and from you
• Marketing and Advertising Data – personal data related to your advertising preferences and your preferences in receiving marketing communications from us and third parties.
• Technical and Information Technology Data – personal data related to your use of our website, such as your IP address, login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on your devices.
• Account and Profile Data – personal data related to your profile on our website, such as your username and password, enquiry and booking history, interests, preferences, feedback, and survey responses.
• Usage Data – personal data related to how you use our website, products, and services.

We also collect and use Aggregated Data, which consists of statistical or demographic information derived from your personal data but does not identify you. For example, we might aggregate Usage Data to determine how many users access certain features. While Aggregated Data itself is not considered personal data, if combined with personal data in a way that identifies you, we will treat it as personal data and handle it according to this Privacy Policy.

In addition, we may obtain certain Special Categories of Data which relates to your health or which reveals your racial or ethnic origin. Information regarding any disability, dietary restrictions, medical condition, restricted mobility or other health-related issues which may affect your travel arrangements (and related requirements) as well as dietary restrictions which disclose your religious beliefs or a health issue are special categories of personal data. This Privacy Policy specifically sets out how we may process these types of personal data.

If we require personal data to fulfil a contract with you and you do not provide it when requested, we may be unable to complete the contract. As a result, we might need to cancel the service you ordered, and we will inform you if this happens.

Sources of Personal Data Collection

We use various methods to collect data from and about you, including:

Direct Interactions – you may provide us with your personal data directly through:
• Enquiring about our services via our website
• Requesting brochures
• Creating an account on our website
• Contacting us via phone, email, or post (please note all our calls are recorded for training and monitoring purposes)
• Subscribing to our services or newsletters
• Requesting marketing communications
• Participating in competitions, promotions, or surveys
• Providing feedback
• Making payments through our payment system

Automated Technologies or Interactions – as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns through:
• Cookies
• Server logs
• Call recording
• Other similar technologies

Third Parties – we may receive personal data about you from various third parties and public sources, including:
• Analytics providers
• Advertising networks
• Search information providers
• Providers of technical, payment, and delivery services
• Distribution channels
• Travel agents

How we use your personal data

We use your personal data for various purposes, relying on different legal bases for processing as permitted by law. Most commonly, we will use your personal data to facilitate or fulfil your booking. We provide more details about the lawful basis for using your data in the following list.

 

1. Handling Enquiries, Communications, and Customer Registration

• Purpose: To respond to your enquiries, send requested information, register you as a new customer, and provide important updates about our products and services.
• Legal Basis: Legitimate interests and performance of a contract with you.

2. Managing Your Booking

• Purpose: To deliver our products and services, including booking holidays, providing customer service, informing you about changes to our terms or privacy policy, providing important real-time information about the products and services you have ordered from us, and asking you to leave a review or take a survey.
• Legal Basis: Performance of a contract with you or taking steps at your request before entering into a contract.

 

3. Processing and Delivering Your Order

• Purpose: To manage payments, fees, and charges, as well as collecting and recovering money owed to us. Credit/debit card payments are processed via our merchant provider on their secure platform.
• Legal Basis: Performance of a contract with you and necessary for our legitimate interests (to recover debts owed to us).

 

4. Providing Suggestions and Recommendations

• Purpose: To suggest products and services that may interest you, measure the effectiveness of promotional campaigns, and ensure our marketing is relevant to you.
• Legal Basis: Legitimate interests, except where these are overridden by your interests or fundamental rights.

 

5. Developing and Improving Products and Services

• Purpose: To enhance our website, products, services, marketing efforts, customer relationships, administrative processes and overall customer experience.
• Legal Basis: Legitimate interests.

 

6. Administering and Protecting Our Business and Website

• Purpose: To administer and protect our business and website, including troubleshooting, data analysis, system maintenance, IT services, network security, fraud prevention, and facilitating business reorganisation.
• Legal Basis: Legitimate interests.

 

7. Complying with Legal Obligations

• Purpose: To comply with legal obligations, such as health and safety legislation, and to assist in investigations or disclose information as required by law or legal authorities.
• Legal Basis: Compliance with a legal obligation.

 

8. Engaging with Promotions and Communications

• Purpose: To enable you to participate in prize draws, competitions, and surveys, and to occasionally contact you with information about special offers, brochures, new products, events, or competitions. If you prefer not to receive such information, you can opt out in writing.
• Legal Basis: Legitimate interests.

Generally, we do not rely on consent as a legal basis for processing your personal data, except for sending third-party direct marketing communications via email or text. You can withdraw your consent to marketing at any time by contacting us.

Special Categories of Data

We may process special categories of data under the following condition.

 

1. Sharing Health-Related and Dietary Information

• Purpose: To share information about disabilities, restricted mobility, or other health-related issues with property owners, and to share dietary restrictions with catering suppliers, as requested by you. Any other special categories of data will only be shared with third parties if explicitly requested and consented by you.
• Legal Basis: Performance of a contract with you. Explicit consent, which you may withdraw at any time.

We minimise sensitive data collection unless legally necessary, such as in emergencies.

Opt-Out Policy

Subscribers have the flexibility to opt out of receiving marketing communications at any time. You can manage your preferences by logging into our website and adjusting your settings or by following the opt-out links included in our marketing messages. Additionally, you can email us directly to unsubscribe. Please note that opting out of marketing messages does not affect any personal data collected through transactions such as product or service purchases, warranty registrations, or other related activities.

Sharing Your Personal Data

We may share your personal data with various third parties for the following purposes:

• Service Providers: We disclose your data to suppliers and subcontractors who assist in delivering our services, such as villa owners, experience providers, and catering services. This also includes third parties involved in processing payments or performing administrative tasks.
• Regulatory and Legal Authorities: We may need to provide your data to government bodies, law enforcement, and regulatory agencies as required by law or for legal proceedings.
• Business Operations: Your data might be shared with professional advisers (such as accountants, lawyers, bankers and auditors) and to third parties during business transactions like mergers or asset sales.
• Marketing and Communications: If you opt-in, we may share your information with selected third parties for marketing purposes and with companies who provide services on our behalf, such as holiday gifts and marketing material.

We ensure that any third parties with whom we share your data adhere to strict security standards and use your information only for the intended purposes. Other than in relation to government and public authorities (over whom we have no control), we take appropriate measures to protect your data and ensure its secure handling.

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